Orders Lite
Enable ordering for your venue and let guests send orders from their phones.
Morsly turns your menu into an interactive ordering experience. Guests scan your QR code, browse items, build a cart, and send the order — no app required. Staff can manage multiple tables at once with the shift pad. This is a Lite feature — free and fully on-device.
In this guide: Enable ordering channels, understand how guests place orders, and capture orders as staff.
Before you begin: You need a place on Morsly with a published menu. If you haven’t created one yet, start with Getting Started.
Ordering channels
In your place’s Info settings, the Features section lists the ordering channels you can enable for your venue. A channel only appears when the platform has unlocked it for your account — you toggle it per place once available.
- Dine-in (simple) — guests scan your QR code, browse the menu, add items to their cart, and send the order. The order arrives as a kitchen ticket via the share sheet (WhatsApp, messaging app, or clipboard).
- Delivery — works like dine-in ordering, labelled for pickup or delivery.
- Messengers — send orders via WhatsApp or other configured messaging channels.
This video may show an older version of the interface.
Each channel is a simple on/off toggle. Changes take effect immediately — no need to regenerate your QR code.
Guest ordering flow
When ordering is enabled, guests who scan your QR code see an interactive menu:
- Browse items grouped by category. Each item shows its price and an Add button.
- Tap an item to open its details — variants and add-ons, dietary labels, and a guest note field.
- Selections build up in the cart. Guests can review quantities, choices, and the total before sending.
- The guest can optionally enter their name so staff knows who ordered what.
- Sending shares the order as a kitchen ticket — a text summary with guest name, items, and preferences delivered through the configured channel.
This works entirely in the browser. Guests don’t need to install anything or sign in.
Order name entry
When a guest sends an order, they can enter their name. The name travels with the order and appears in the staff shift pad — no more “who ordered the steak?”
The name is remembered per place on the guest’s device, so a regular only types it once.
Staff shift pad
If your venue has waitstaff, they can use the shift pad to manage multiple tables at once. The shift pad is available to anyone with Order capture permission — typically waiters and managers.
The shift pad lives at your place’s capture page. Staff open it from the navigation when they start their shift.
Starting a shift
Open the shift pad and start a new shift. A single shift tracks all tables from opening until you close. Only one shift can be active at a time.
Capturing guest orders
Staff can capture orders two ways:
- QR scan — when a guest sends an order from their phone, the waiter scans the guest’s QR code with the shift pad. The order is attributed to the guest by name (if provided), and multiple guests at the same table are grouped together.
- Add on behalf — from the Order screen, tap Add to order, choose a table, and pick items from the menu directly. This works without a guest scanning a QR — useful for verbal orders or adding another round.
Working with guest orders
The demo video below walks through the entire guest order lifecycle — capturing incoming orders, tracking payment status, showing the split view at settlement, and closing the table.
Tracking payment. Each guest’s items show their status: Sent (to the kitchen), Unsent (not yet sent), or Paid (settled). Waiters mark guests paid as they settle. The shift pad keeps a running total of what’s outstanding.
Split view. At payment time, waiters turn the phone toward the table and show a clean breakdown of who owes what — each guest’s name, items, and amount displayed large and clear. Tapping a guest marks them paid.
Closing a table. When a table is done, the waiter closes it. Closed orders move to Settled (history) for the shift. The shift pad tracks open tables with their guest counts and running totals, settled orders with final amounts, and the combined revenue for the active shift.
Messenger ordering
When messenger ordering is enabled in your place features, guests can send orders via WhatsApp or other configured messaging channels. The setup is done in the place settings — add your business WhatsApp number or other messenger contact, and orders are routed there alongside (or instead of) the kitchen ticket.
Related guides
- Menu Management — set up variants, add-ons, and dietary labels for ordering
- QR Codes — generate QR codes that open your interactive menu
- Team & Roles — configure who can capture orders
- Getting Started — create your place and import your menu
- Install the App — guests can also install the PWA for one-tap access
Frequently asked questions
Do guests need to install anything to order? No. The menu and ordering work entirely in the browser — scan the QR code and order.
Can I use ordering without QR codes? The guest ordering flow starts with a QR code, but waiters can also add items on behalf of any guest from the menu.
How are orders sent to the kitchen? Orders are shared as a text kitchen ticket via the device’s share sheet — WhatsApp, Telegram, clipboard, or any installed messaging app.
Can I have delivery and dine-in ordering at the same time? Yes. Each channel is a separate toggle in your place features. You can enable both.
How long does a shift stay active? A shift persists until you start a new one. Extended shifts (e.g. overnight) remain in the shift pad with all their data.
Can I see who paid and who hasn’t? Yes. The shift pad shows a paid/unpaid status per guest, and the split view shows a live outstanding total.
Need more help?
If you run into something this guide doesn’t cover, reach out through the Contact page.